Privacy Policy
How we collect, use and protect your personal information when you visit our website or get in touch.
The short version
- What we collect: the details you give us when you contact us or request an audit, plus basic technical data when you visit the site.
- Why: to reply to you, deliver our services, run our business and improve this website.
- What we don’t do: we don’t sell your personal information.
- Your choices: you can ask to see, correct or delete your information at any time.
1.Who we are
This website, renkflare.com, is operated by [Legal Business Name] (“Renkflare”, “we”, “us”), a digital marketing and web development agency. We’re the “controller” of the personal information described in this policy, meaning we decide how and why it’s used.
Our contact details are at the bottom of this page. [Add your registered business address and, if you have one, a data protection officer or privacy contact.]
2.Information we collect
Information you give us directly:
- Contact and strategy-call forms: your name, email address, company name, website, what you’re hoping to achieve, and any message you write.
- Free SEO audit form: your name, email address, website URL, your main concern, and any notes you add.
- Newsletter signup (if you use it): your email address.
- Emails and calls: anything you share when you email us or speak with us.
Information collected automatically when you visit:
- Technical data such as your IP address, browser type, device, pages viewed and the date and time of your visit.
- Cookie and similar data, described in the cookies section below.
If we work together: we may also handle business information you share to deliver your project, such as account access, brand assets, customer or product data and billing details. We use that only for your project, as set out in our Terms & Conditions.
3.How we use your information
- To reply to your enquiry, schedule a strategy call and prepare any audit or quote you’ve asked for.
- To deliver, manage and bill for our services if you become a client.
- To send you updates or marketing emails about our services, only where you’ve asked for them or the law allows, with an easy way to unsubscribe.
- To understand how people use our website and improve it.
- To keep our website secure and prevent misuse or fraud.
- To meet our legal, tax and accounting obligations.
4.Legal basis for using your information
[Keep this section only if GDPR, UK GDPR or a similar law applies to you.] Where those laws apply, we rely on:
- Your consent — for example newsletter signups and non-essential cookies, which you can withdraw at any time.
- Taking steps at your request, or performing a contract — when you ask for a quote or audit, or become a client.
- Our legitimate interests — running and improving our business and keeping the site secure, where this isn’t outweighed by your rights.
- Legal obligation — where the law requires us to keep or disclose information.
7.How long we keep your information
We keep personal information only as long as we need it for the purposes above. As a guide: [enquiries that don’t become projects — e.g. X months; client records and invoices — e.g. X years to meet tax and accounting rules; newsletter subscribers — until you unsubscribe]. After that we delete or anonymise it.
8.Security
We take reasonable technical and organisational steps to protect your information, such as access controls and keeping our systems updated. No method of transmission or storage is completely secure, so we can’t guarantee absolute security.
9.International transfers
Some of our providers may process information in countries other than your own. Where that happens, we take steps to make sure your information is protected as required by applicable law. [Add specifics — e.g. which regions your hosting and tools use — once confirmed.]
10.Your rights
Depending on where you live, you may have the right to:
- Ask what personal information we hold about you and get a copy.
- Ask us to correct information that’s wrong or incomplete.
- Ask us to delete your information or restrict how we use it.
- Object to certain uses, including direct marketing.
- Withdraw consent you’ve given, at any time.
- Ask for your information in a portable format.
- Complain to your local data protection authority.
To use any of these rights, email contact@renkflare.com. We may need to confirm your identity first, and we’ll respond within the time required by applicable law. [If CCPA/CPRA applies, add the required “Do Not Sell or Share” and California disclosures here.]
11.Children
Our website and services are aimed at businesses and aren’t intended for children under [13 / 16 — depending on your jurisdiction]. We don’t knowingly collect their personal information. If you believe a child has given us information, contact us and we’ll delete it.
12.Changes to this policy
We may update this policy from time to time. The “last updated” date at the top shows when it last changed. If we make significant changes, we’ll take reasonable steps to let you know, for example by posting a notice on this site.
13.Contact us
Questions about this policy or how we handle your information? Email contact@renkflare.com.
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